Receptionist Jobs: Sun International

Hotel Receptionist

Reference: SI-131
Location: Eastern Cape
Employment Type: Permanent
Work Level: Junior
Salary: Market Related

Purpose of Role:

Serve as the welcoming face of our hotel by managing guest arrivals/departures, delivering personalized service, and creating memorable stays through room upselling and attentive hospitality.

Key Responsibilities:

• Manage front desk operations including check-ins, check-outs, and room allocations
• Process payments and maintain accurate billing records
• Promote hotel facilities and upsell room upgrades/services
• Handle guest inquiries, special requests, and resolve concerns promptly
• Coordinate with housekeeping and maintenance teams
• Maintain thorough knowledge of hotel facilities and local attractions
• Manage reservations across all booking platforms
• Maintain clean and organized front desk area

Requirements:

• Grade 12 qualification
• 2+ years customer service experience (hotel environment preferred)
• Proficiency in Opera PMS and MS Office
• Strong communication and problem-solving skills
• Cash handling experience
• Ability to work flexible shifts including weekends
• Physical stamina for prolonged standing

Work Conditions:

• Fast-paced hospitality environment
• Rotating shifts including evenings/weekends
• Uniform provided

Equity Statement:

We prioritize applications from designated groups per the Employment Equity Act. Candidates from Mgungundlovu CPA and surrounding areas (Mbizana, Flagstaff, Mount Fletcher, etc.) will receive preference. We encourage applications from persons with disabilities.

Application Deadline: [Insert Date]
[Insert Application Instructions]