Contact Centre Trainee Jobs: South African Civil Aviation Authority

Reference Number: SA-332

Customer Service Officer

Purpose:
Deliver exceptional end-to-end service to SACAA clients while enhancing customer satisfaction and service experience.

Key Responsibilities:

Customer Service:

• Manage walk-in, contact center, and written customer interactions
• Resolve queries using SACAA policies and CRM systems
• Monitor and close customer cases within service-level agreements (SLAs)
• Conduct customer satisfaction surveys and analysis
• Maintain professional client communication across all channels

Administration:

• Prepare documents and reports
• Manage departmental correspondence and filing systems
• Coordinate meetings and maintain records
• Track and resolve customer inquiries systematically

Quality Assurance:

• Adhere to service quality standards
• Maintain compliance with SLAs

Requirements:

Education:

• Minimum: Grade 12 + National Diploma in Marketing, Communications, Business Administration, or related field
• Preferred: Bachelor’s degree in relevant discipline

Experience:
1+ years in customer service or call center environment

Application Deadline:
11 April 2025

Contract Details:
Type: Contract (1-2 years)
Level: Junior
Location: Midrand
Salary: Market Related

Note: All appointments comply with Civil Aviation Act regulations. Successful candidates undergo security vetting. Preference given to Employment Equity candidates. Unsuccessful applications receive no follow-up after 90 days.