Betway Africa
Join Our Team as a Contact Centre Agent
About Us
At Raging River, we create thrilling online gaming experiences powered by innovation. Our passionate team thrives in a dynamic environment where cutting-edge technology meets global entertainment standards. We don’t just make games – we craft adventures.
The Opportunity
Launch your career in the gaming industry! We’re seeking a customer-focused Contact Centre Agent to deliver exceptional support to our global player community.
Your Role
- Handle player inquiries via phone and other channels
- Resolve issues effectively on first contact
- Maintain service quality standards across all communications
- Complete outbound tasks and system monitoring
- Collaborate with team leaders to improve player experiences
- Stay updated on sports betting markets and industry trends
What We Need From You
- BCom degree or equivalent
- Strong knowledge of sports/sports betting
- Excellent communication skills (verbal & written)
- Tech proficiency (MS Office, internet applications)
- Problem-solving mindset with attention to detail
- Flexibility for 24/7 rotational shifts
- Reliable transportation
Important Notes
All candidates must pass credit and criminal checks due to financial data access. Qualification verification will be conducted. We maintain strict confidentiality throughout this process.
Application Update
If you don’t hear from us within 2 weeks, consider your application unsuccessful this time.
Ready to level up your career?
Raging River – Where work meets play!
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