JD Group
Customer Resolution Centre Agent
About Pepkor Lifestyle:
Join our team as a Customer Resolution Centre Agent and become the frontline ambassador for our brand. We’re seeking a proactive problem-solver who thrives on delivering exceptional customer experiences across multiple communication channels.
Key Responsibilities:
- Resolve customer inquiries efficiently via phone, email, chat, and social media
- Apply knowledge of Customer Protection Act (CPA) guidelines
- Utilize CRM systems to track and manage customer interactions
- Escalate complex cases to appropriate departments when needed
- Maintain up-to-date knowledge of company policies and retail best practices
Requirements:
- Grade 12 certificate (essential)
- 1+ years’ experience in customer service/resolution roles
- Basic computer skills (MS Office, CRM systems)
- Tertiary qualification (advantageous)
- Familiarity with retail operations (preferred)
Key Skills:
- Excellent communication (verbal & written)
- Strong conflict resolution abilities
- Effective time management in fast-paced environments
- Active listening and empathy
- Ability to handle high-pressure situations
Key Behaviours:
- Customer-focused mindset
- Solution-oriented approach
- Detail-oriented with strong organizational skills
- Team player with positive attitude
- Commitment to service excellence
Why Join Us?
Grow your career in a dynamic retail environment that values initiative and customer satisfaction. We offer opportunities for professional development in a supportive team culture.
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