Customer Service Agent Jobs: OneDayOnly.co.za

Customer Service Consultant

About Us

OneDayOnly is South Africa’s leading daily deals platform, offering curated discounts across top brands for 24 hours only. With over one million subscribers, we connect savvy shoppers with unbeatable offers while helping suppliers reach engaged customers. Our fast-paced, results-driven environment thrives on delivering value through urgency and quality – turning every deal into a win for buyers and sellers alike.

About You

We seek a proactive problem-solver with:

• Skill in transforming customer queries into positive resolutions
• Ability to prioritize tasks and adapt quickly to new systems
• Strong attention to detail and communication skills
• Collaborative spirit for team-driven success
• Experience thriving in fast-moving eCommerce environments

Key Responsibilities

• Resolve customer inquiries efficiently across multiple platforms
• Master product/deal details to provide accurate information
• Troubleshoot basic issues using available resources
• Collaborate with buying teams to address complex cases
• Maintain service excellence within agreed response timelines
• Identify and report recurring customer trends
• Manage workload priorities effectively

Requirements

• High school diploma (matric certificate)
• Prior customer service experience (preferred)
• Excellent verbal/written communication skills
• Proficiency with customer service platforms (Zendesk/Freshdesk)
• Strong computer literacy and quick adaptability to new software
• Problem-solving mindset with stress resilience
• Detail-oriented approach with team collaboration skills

Join our dynamic team where urgency meets opportunity. Help us deliver exceptional experiences while growing your career in eCommerce.