Service Agent Contact Centre Jobs: Eskom

Service Agent Contact Centre (Polokwane)

Reference: LLP575
Closing Date: 08 April 2025

About the Role

Join Eskom’s Limlanga Cluster team as a Customer Service Agent in Polokwane. Deliver exceptional service through multiple channels while supporting retail operations and energy solutions.

Key Responsibilities

• Manage customer calls, emails, and digital interactions
• Process payments and resolve billing queries
• Support prepaid meter systems and vending operations
• Maintain accurate customer records and reports
• Assist with marketing initiatives and customer outreach

Requirements

Education:
National Diploma/N6 (NQF 6) in Business, Commerce, or Social Sciences

Experience:
2+ years in customer service or client relations

Key Skills

• Strong communication abilities (phone & digital)
• Computer literacy and system navigation
• Problem-solving and conflict resolution
• Time management and organizational skills
• Knowledge of energy tariffs and payment systems

What We Offer

• Team-oriented work environment
• Professional development opportunities
• Commitment to workplace diversity and inclusion

Apply Online: [Application Link]
Enquiries: [email protected]

Eskom promotes employment equity – Preference given to candidates from underrepresented groups per our equity targets. Only shortlisted candidates will be contacted.

Note: Eskom maintains a smoke-free workplace environment.