Mimecast
Managed Services Graduate
Join Our Technical Team!
About the Role
As a Managed Services Engineer Graduate at Mimecast, you’ll deliver exceptional post-sales support for our global customers. You’ll specialize in optimizing our cybersecurity and email management solutions while working in shifts to support clients across different time zones.
Key Responsibilities
- Provide technical support and consultation for Mimecast products
- Monitor and analyze customer email security environments (DMARC/AT)
- Build long-term client relationships through clear communication
- Collaborate with cross-functional teams to resolve technical challenges
- Support product implementations including DMARC Analyzer and Security Awareness Training
- Work rotating shifts between 8:30 AM – 10:30 PM SAST
- Assist with office IT operations and staff onboarding/offboarding
Requirements
- IT Degree/Diploma (recent graduates welcome)
- Understanding of networking fundamentals: DNS, email protocols, firewalls
- Strong problem-solving skills with attention to detail
- Excellent English communication skills (written and verbal)
- Bonus: Knowledge of SPF, DKIM, DMARC email authentication
- Bonus: Cybersecurity experience
Why Mimecast?
- Grow your career in cybersecurity with industry leaders
- Comprehensive training and mentorship program
- Dynamic global team environment
- Impactful work protecting organizations worldwide
Our Commitment
We celebrate diversity and welcome applicants from all backgrounds. Mimecast is an Equal Opportunity Employer – employment decisions are made without regard to race, religion, gender identity, nationality, or any other protected characteristic.
Note: Successful candidates must complete background checks per local regulations.
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